• No quibble returns
    exchange or refund
  • Expert help and advice
    call our friendly team
  • Free next day delivery
    on most orders

Terms and Conditions

Binopolis – Our Terms and Conditions

About Us

Binopolis aims to provide the best selection of kitchen bins, kitchen recycling bins and associated products from the leading suppliers in the sector.

Binopolis is the trading name of Binopolis Ltd.

Our Contact details:

Binopolis Ltd

The White House
18 Seaway Avenue
Christchurch
BH23 4EX
United Kingdom

Phone: 023 8097 0230

Email: customer.services@binopolis.com

Our VAT Number is: 167 3910 90

Binopolis is registered in England & Wales and our registered office is:

10 Bridge Street
Christchurch
BH23 1EF

Our Company Number is: 8617297

Use of This Web Site

These terms and conditions apply to anyone accessing the website or placing an order. By doing either of these activities you agree to be bound by the terms and conditions displayed below. If you do not wish to be bound by the stated terms and conditions please do not use the website.

Amendment of Terms & Conditions

We reserve the right to amend these terms and conditions as necessary. Please check any changes that have been made since your last visit and we deem your continued use to be acceptance of these changes. We accept no responsibility for external links from this site. Our permission is required before linking to this site.

Liability

Binopolis Ltd accepts no liability whatsoever for any damage or loss by users or third parties, resulting from the use of this Website. Permanent storage, copying,redistribution,or modification of the content of the site will be considered a breach of copyright and subject to legal proceedings.

Description of Goods

We constantly strive to provide accurate and current information on this website.  Binopolis Ltd will not be responsible for errors/omissions in product descriptions or the Buyer's interpretation of those descriptions.  If you are unsure about the suitability of a particular product please call us.

We make no representations about the fitness for a particular purpose of any of the products.

All sizes and measurements are approximate.  The dimension of goods supplied may vary from those provided.

Actual colours of products may be slightly different to those shown on screen due to the limitations of the web, display settings and the variety of viewing devices used.

Making a Purchase

We have tried to ensure that making a purchase is as easy as possible.  Just select the items you want, and when you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

After you have placed your order you will receive a confirmation email to confirm we have received your order.  

Order acceptance and the establishment of a contract between you and Binopolis will take place on the despatch of your order unless we have notified you that we are unable to accept your order, or you have subsequently cancelled it.

If a promotional code is available only one code may be used with each purchase.

Prices

All our prices include VAT at 20% where applicable.

Credit Card Security

Payments made online are 100% secure and taken via PayPal/Braintree. Binopolis Ltd does not have any visibility or access to your bank or credit card details when you pay online.

Offers and voucher codes

Only one price reduction offer or voucher code can be used per transaction.

Orders

Orders are normally processed the same working day. Orders placed over the weekend and Bank Holidays will be processed on the next working day.

We will contact you if, for any reason, we are unable to fulfil your online order.

All card payments are subject to security checks before any goods are dispatched. If the issuing bank of your card does not for any reason authorise payment from that account, the order may be delayed or cancelled.

Title to the goods will remain with Binopolis Ltd until full payment is received.

Delivery

We make your delivery as fast and flexible as we can, with FREE DELIVERY on UK mainland orders over £45. Orders under £45 will incur a delivery cost of £4.99.

We despatch orders as quickly as possible and we aim to deliver most orders NEXT DAY on weekdays, as long as we receive your order before the time given in the DELIVERY section in the product specification section.

Items not available for next day delivery are usually delivered in 2-5 working days.

When we’ve despatched your order we will email you with the details and an expected delivery date.

Deliveries for Simplehuman, Joseph Joseph, Wesco free-standing bins and EKO products are handled by DPD/DHL which normally means you’ll be given a tracked 1-hour time slot, and 'in-flight' options to change the delivery to another weekday of your choice, or to a neighbour. You can also designate a safe place to leave the package in, but please only do this if the place really is safe as this is your own responsibility and at your own risk! 

Binopolis cannot be held responsible if you have requested delivery to a safe place via the DPD system, delivery of the package is recorded but then subsequently the package goes missing.

Deliveries of Brabantia products are handled by Yodel and normally take 4-5 working days. You'll receive an email from Yodel with tracking details leading to your delivery day.

Deliveries for Wesco In Cupboard products are with TNT, and Vauth-Sagel and Hailo products are handled by DX Night Freight, with next day deliveries made between 8 am and 7 pm. Don't forget that if you can't be in the day following your order, you can ask us to have your bin delivered on any weekday if that's more convenient for you: let us know at the time of ordering. There are also options with these couriers to request early morning or before noon deliveries, for an additional charge, so if your delivery is urgent please call us for a quotation. 

When your order is delivered it will need to be signed for as proof of receipt, (unless you've agreed a safe place with DPD which will be recorded). If you do miss the delivery, a card should be dropped through your door giving options for redelivery or for you to collect.

Wesco, Hailo  and Vauth-Sagel products can be delivered on Saturday, for £35.00 (the cost to us we're afraid!). To organise this, please give us a call on 023 8097 0230. These products can be ordered up until 4.00pm on a Friday.

You can specify delivery on any weekday for no extra charge, either by calling us before you order,or by using your order tracking details to arrange your preferred delivery day with the courier.

 

The Scottish Highlands and the Isle of Wight: 

Please note that delivery to these locations may take 1-2 days longer than our normal delivery timings.

Please note that our premium services (before 10.00, Noon, Saturday & Sunday deliveries) are not available to these locations.

Northern Ireland 

We're happy to deliver to BT postcodes (1-95) but unfortunately the charges made by our couriers mean we have to charge a supplement of £15.00.  This cost is actually lower than the costs which are passed on to us. This charge will be shown at the start of the Checkout process once you have confirmed the delivery address and prior to payment. Delivery typically takes 2 working days.

 

Scottish Islands, Isle of Man, Jersey, Guernsey and the Scilly Isles:

We are happy to deliver to the above locations but regret that we have to charge £15 to cover the additional expenses and insurance required to deliver to non-mainland and remoter locations. This is less than the cost we are charged by the couriers. The additional charge applies to the locations (see postcodes) listed below: 

JE (Jersey)

GY (Guernsey)

IM1-99 (Isle of Man)

HS1-9 (Western Isles)

KA27-28 (Isle of Arran)

KW15-17 (Orkney)

PA41-49 (Isles of Gigha & Islay)

PA61-79 (Isles of Colonsay, Mull, Iona, Tiree, Coll)

PH42-44 (Isles of Eigg, Rum, Canna)

ZE1-3 (Shetlands)

TR21-25 (Scilly Isles)

Please note that delivery to these locations may take 2-3 days longer than our normal delivery timings.


Eire / Republic of Ireland

2-3 Day Service at a cost of £15.00


Mainland Europe

For deliveries to mainland Europe please see our Delivery Section and European Delivery


Delivery Service & Timing

Products ordered at the same time may be shipped separately.

Although our couriers nearly always achieve a delivery specified as Next Day, we can’t guarantee that an order will arrive when specified, as very occasionally there can be a delay that’s out of our control. We will always keep you informed if we’re made aware of any delays, and we will do our very best to ensure that the delivery is made as quickly as possible.

DPD deliveries may show an option to divert your order to a local Pick-up shop, but please note that only liner orders can be diverted in this way.

Delivery times during public holiday periods (Christmas, New Year, Easter, etc.) may be extended beyond our normal timeframe. 

Neither Binopolis nor our nominated carriers will be under any liability for any delay or failure to deliver your order within the estimated time frame.

Damaged Goods

We work very closely with our suppliers and carriers to minimise potential damage to products during transit.  However, accidents do occasionally happen.  If the outer packaging should be damaged on delivery please mark this on the delivery acceptance you sign.  If damage is not evident until you unpack the product then please advise us. In either case please call us on 023 8097 0230 or email us at customer.services@binopolis.com and we’ll sort it out for you.

Please notify us of damage within 24 hours of delivery and we will help to sort it out.  We may ask you to return the damaged goods and in which case we will arrange for collection.

Faulty Goods

In rare instances a fault may be apparent with the product. In this case please advise us accordingly and we will seek to find a resolution.

Returns 

We offer a ‘No Quibble’ returns policy, which means you may return any item to us within 30 working days of receipt for a refund. The product must be unused and in its original packaging to qualify for a refund.

If the product you have bought is unsuitable please call us on 023 8097 0230or email us at customer.services@binopolis.com.  We are always happy to help customers to find an alternative product.  If we are unable to find an alternative it's important that any item you wish to return, unless faulty, is returned to us in a re-saleable condition.  This means that it must be unused, no attempt has been made to fit it and it is in all of its original packaging.  

Once you have let us know that you wish to return an item, we will work with you to get the product back to the correct address using either of two return methods:

1. If located in the UK we can arrange collection of the product by courier, on a weekday to suit you, from a home or work address for £15.00. This is for your convenience and also means that the product is fully insured. The collection fee is simply deducted from your final refund total.

2. You can return the product yourself but please contact us first for a return reference number and the return address as these vary. We strongly recommend insurance to cover the product against damage or loss in transit.

Product Warranty

Most products are supplied with at least a manufacturer's 12-month parts and labour guarantee, unless otherwise stated.  Some suppliers offer a 5 year or 10 Year consumer warranty and you may need to register your purchase with them to take advantage of this. Due to the vaguaries of operation in commercial premises these warranties are typically restricted to 12 months or less, please contact us for specific requirements.

Manufacturers warranties exclude faults caused by your own accidental damage, neglect, misuse or error in installation.

In the case of manufacturers who operate direct product support, repairs & returns procedures, the Buyer accepts an obligation to process their claim directly through the manufacturer.

Privacy Policy

When you order from us or make an enquiry, we will need your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

We will pass information necessary to deliver your order to our suppliers and/or couriers or other agents to enable them to process the delivery of your order.

To keep you up to date with the latest developments and offers, we would like to retain your email address to advise you of new products, special offers or changes to our site. If you would not like to receive this information, please indicate your preference when placing your order.

You may "unsubscribe" at any time - just send an email to: unsubscribe@binopolis.com.  Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Data collected by this site is used to:

Take and fulfil customer orders

Administer and enhance the site and service

Disclose necessary information to third-parties for delivery purposes

We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK.

We do not disclose our customer's personal information to third parties.

We do not send unsolicited e-mails to our customers or potential customers.

We only use the information we collect about you to process orders and to provide a more personalised shopping experience.

We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customer's privacy.

BUSINESS / TRADE CUSTOMERS - Refunds & Returns

We understand that plans can change, so if you need to return or exchange a product for a different item please call us in the first instance and we will do our best to help.  

Please note:

  • Damage must be notified to us within 24 hours of delivery.
  • Requests for a refund or exchange must be made within 30 days of purchase.
  • Products you wish to return must be unfitted, unused and in the original packaging.
  • We regret that orders of a value in excess of £500 cannot be refunded or exchanged.

Any product you wish to return will be subject to a collection fee of £15.00 per item and a re-stocking fee of 20% of the order value. We will refund the value of the order minus the collection and restocking fees once the product is checked back in with us.

English Law

If any part these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

Binopolis Ltd