• No quibble returns
    exchange or refund
  • Expert help and advice
    call our friendly team
  • Free next day delivery
    on most orders

Terms and Conditions

Binopolis – Our Terms and Conditions

About Us

Binopolis aims to provide the best selection of kitchen bins, kitchen recycling bins and associated products from the leading suppliers in the sector.

Binopolis is the trading name of Binopolis Ltd.

Our Contact details:

Binopolis Ltd

The White House
18 Seaway Avenue
Christchurch
BH23 4EX
United Kingdom

Phone: 023 8097 0230

Email: customer.services@binopolis.com

Our VAT Number is: 167 3910 90

Binopolis is registered in England & Wales and our registered office is:

10 Bridge Street
Christchurch
BH23 1EF

Our Company Number is: 8617297

Use of This Web Site

These terms and conditions apply to anyone accessing the website or placing an order. By doing either of these activities you agree to be bound by the terms and conditions displayed below. If you do not wish to be bound by the stated terms and conditions please do not use the website.

Amendment of Terms & Conditions

We reserve the right to amend these terms and conditions as necessary. Please check any changes that have been made since your last visit and we deem your continued use to be acceptance of these changes. We accept no responsibility for external links from this site. Our permission is required before linking to this site.

Liability

Binopolis Ltd accepts no liability whatsoever for any damage or loss by users or third parties, resulting from the use of this Website. Permanent storage, copying,redistribution,or modification of the content of the site will be considered a breach of copyright and subject to legal proceedings.

Description of Goods

We constantly strive to provide accurate and current information on this website.  Binopolis Ltd will not be responsible for errors/omissions in product descriptions or the Buyer's interpretation of those descriptions.  If you are unsure about the suitability of a particular product please call us.

We make no representations about the fitness for a particular purpose of any of the products.

All sizes and measurements are approximate.  The dimension of goods supplied may vary from those provided.

Actual colours of products may be slightly different to those shown on screen due to the limitations of the web, display settings and the variety of viewing devices used.

Making a Purchase

We have tried to ensure that making a purchase is as easy as possible.  Just select the items you want, and when you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

After you have placed your order you will receive a confirmation email to confirm we have received your order.  

Order acceptance and the establishment of a contract between you and Binopolis will take place on the despatch of your order unless we have notified you that we are unable to accept your order, or you have subsequently cancelled it.

If a promotional code is available only one code may be used with each purchase.

Prices

All our prices include VAT at 20% where applicable.

Credit Card Security

Payments made online are 100% secure and taken via SagePay. Binopolis Ltd does not have access to your bank or credit card details when you pay online.

Offers and voucher codes

Only one price reduction offer or voucher code can be used per transaction.

Orders

Any orders placed over the weekend and Bank Holidays will be processed on the next working day.

We will contact you if, for any reason, we are unable to fulfil your online order.

All card payments are subject to security checks before any goods are dispatched. If the issuing bank of your card does not for any reason authorise payment from that account, the order may be delayed or cancelled.

Title to the goods will remain with Binopolis Ltd until full payment is received.

Delivery

We make your delivery as fast and flexible as we can, with FREE DELIVERY on orders over £45. Orders under £45 are charged a delivery cost of £4.99.

We despatch orders as quickly as possible and we aim to deliver most orders NEXT DAY on weekdays, as long as we receive your order before the time given in the DELIVERY section at the bottom of the product information.

Items not available for next day delivery are usually delivered in 2-5 working days. 

When we’ve despatched your order we will email you with the details and an expected delivery date.

Deliveries for Simplehuman, Brabantia, Joseph Joseph, Eko andHailoproducts are handled by Interlink / DPD which normally means you’ll be given a tracked1 hourtimeslot,and 'in-flight' options to change the delivery to another weekday of your choice, or to a neighbour. You can also designate a safe place to leave the package in, but please only do this if the place really is safe as this is at your own risk! 

Deliveries for Wesco and Vauth-Sagel products are handled by TNT and Night Freight respectively, with next day deliveries made between 8 am and 6 pm. Don't forget that if you can't beinthe day following your order, you can ask us to have your bin delivered on any weekday if that's more convenient for you. There are also options with these couriers to request early morning or before noon deliveries, for an additional charge, so if your delivery is urgent please call us for a quotation. 

When your order is delivered it will need to be signed for as proof of receipt, (unless you'veagreeda safe place with Interlink which will be recorded). If you do miss the delivery, a card should be dropped through your door giving options for redelivery or for you to collect.

 

By 10.30 and By 12.00 Special delivery

Before 10.30, or before 12.00 noondeliveries are available Monday-Friday for Simplehuman, Brabantia and Joseph Joseph products. Please select one of these options when you go through the checkout:

Before 10.30 am:  £20.00

Before 12.00 Midday:  £10.00

 

Saturday and Sunday deliveries

For Simplehuman, Brabantia and Joseph Joseph products, please select one of these options when you go through the checkout:

Saturday Delivery:  £12.50 

Sunday Delivery:  £12.50 

You can place an order for weekend delivery any time of the week, as long as we receive it by 2.00pm on a Friday.

Wesco and Vauth-Sagel products can be delivered on Saturday, for £35.00 (the cost to us we're afraid!). To organise this, please give us a call on 023 8097 0230. These products can be ordered up until 4.00pm on a Friday.


Need your delivery on a specific day? No problem!

Our 'next day' delivery service is one of the best in the business, but you don't have to take advantage of it!

You can specify delivery on any weekday for no extra charge, either by calling us before youorder,or by using your order tracking details to arrange your preferred delivery day with the courier.

 

The Scottish Highlands and the Isle of Wight:

We no longer charge our customers more for delivery to these locations although our couriers do impose an extra cost on us.  

Please note that delivery to these locations may take 1-2 days longer than our normal delivery timings.

Please note also that our premium services (before 10.00, Noon, Saturday & Sunday deliveries) are not available to these locations although they may show in the delivery options.

 

Northern Ireland 

We're happy to deliver to BT postcodes (1-95) but unfortunately the charges made by our couriers mean we have to charge a supplement of £15.00 on Simplehuman, Joseph Joseph, Brabantia products and £25.00 on Wesco and Vauth-Sagel products.  These charges are actually lower than the costs which they pass on to us.  This charge will be shown towards the end of the Checkout process once you have confirmed the delivery details and prior to payment. Please call us for charges for other brands. Delivery typically takes 2 working days.

 

UK Islands, and anywhere else in the world!

We will try to reach you anywhere! If you would like a delivery to any of the following places, or to anywhere else in the world, please call us before ordering and we’ll be happy to give you a quote:

HS1-9 (Western Isles)

ZE1-3 (Shetlands)

KW15-17 (Orkney)

PA41-49 (Isles of Gigha & Islay)

PA61-79 (Isles of Colonsay, Mull, Iona, Tiree, Coll)

PH42-44 (Isles of Eigg, Rum, Canna)

KA27-28 (Isle of Arran)

IM1-9 (Isle of Man)

TR21-25 (Scilly Isles)

Channel Islands (GY & JE)

 

Please note:

Products ordered at the same time may be shipped separately.

Although our couriers nearly always achieve a delivery specified as Next Day, we can’t guarantee that an order will arrive when specified, as very occasionally there can be a delay that’s out of our control. We will always keep you informed if we’re made aware of any delays, and we will do our very best to ensure that the delivery is made as quickly as possible.

Interlink / DPD deliveries may show an option to collect your order from a local Pick-up shop, but please note that the shop itself may have restrictions on the size ofpackagethat it will receive. If you'd like to use this service, it's advisable to get in touch with us first and we can check if there's a shop near you which can receive your delivery.

Delivery times during public holiday periods (Christmas, New Year, Easter, etc.) may be extended beyond our normal timeframe. 

Neither Binopolis nor our nominated carriers will be under any liability for any delay or failure to deliver your order within the estimated time frame.

Damaged Goods

We work very closely with our suppliers and carriers to minimise potential damage to products during transit.  However, accidents do occasionally happen.  If the outer packaging should be damaged on delivery please mark this on the delivery acceptance you sign.  If damageis not evident until you unpack the product then please advise us.  In either case please call us on 023 8097 0230 or email us at customer.services@binopolis.com and we’ll sort it out for you.

Please notify us of damage within 24 hours of delivery and we will help to sort it out.  We may ask you to return the damaged goods and in whichcasewe will arrange for collection.

Faulty Goods

In rare instancesa fault may be apparent with the product.  In this case please advise us accordingly and we will seek to find a resolution.

Returns

We offer a “No Quibble” returns policy.  You may return any item to us within 30 working days of receipt for a full refund.  

Please notify us by phone or email if you wish to return an item.  

Please return the goods in the same packaging in which they were delivered or if this is no longer available please ensure the goods are packaged securely. 

Customers are responsible for the cost of returning unwanted items to us and for the safe return of the goods. 

Regrettablywe are unable to arrange for courier collection but there are several courier services available for you to use.

Once you have notified us that you wish to return an item we will arrange for a refund to be made as soon as possible after we have received the goods back and within 14 days of notification of your cancellation.

Please contact us for the correct address to which to return items.

Product Warranty

Most products are supplied with at least a manufacturer's 12-month parts and labour guarantee, unless otherwise stated.  Some suppliers offer a 5 year or 10 Year consumer warranty and you may need to register your purchase with them to take advantage of this.  Due to thevaguariesof operation in commercialpremisesthese warranties are typically restricted to 12 months or less, please contact us for specific requirements.

Manufacturers warranties exclude faults caused by your own accidental damage, neglect, misuse or error in installation.

In the case of manufacturers who operate direct product support, repairs & returns procedures, the Buyer accepts an obligation to process their claim directly through the manufacturer.

Privacy Policy

When you order from us or make an enquiry, we will need your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

We will pass information necessary to deliver your order to our suppliers and/or couriers or other agents to enable them to process the delivery of your order.

To keep you up to date with the latest developments and offers, we would like to retain your email address to advise you of new products, special offers or changes to our site. If you would not like to receive this information, please indicate your preference when placing your order.

You may "unsubscribe" at any time - just send an email to: unsubscribe@binopolis.com.  Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Data collected by this site is used to:

Take and fulfil customer orders

Administer and enhance the site and service

Disclose necessary information to third-parties for delivery purposes

We are committed to protecting your privacy and we comply with the Data Protection laws applicable to business in the UK.

We do not disclose our customer's personal information to third parties.

We do not send unsolicitede-mail'sto our customers or potential customers.

We only use the information we collect about you to process orders and to provide a more personalised shopping experience.

We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site. This in no way affects our customer's privacy.

BUSINESS / TRADE CUSTOMERS

Please note that we do not accept returns from Business or Trade Customers unless products are damaged or faulty.  In exceptional cases wherebusiness / tradecustomers are seeking to exchange a product for a differentitemthere will be a re-stocking fee of 20% for the returned item plus a £20 collection fee per item.

Under no circumstances can orders of a value in excess of £500.00 be refunded or exchanged but we will replace damaged or faulty items.

English Law

If any part these terms and conditions shall be found to be unlawful it shall not affect the validity or enforceability of the remainder of the conditions. This contract is and shall be deemed to have been made in England and shall in all respects be governed by English Law.

Binopolis Ltd


 

BACK TO HOME PAGE