A big thank you to our customers for awarding us the highest service accolade through their fantastic reviews on our feedback system Feefo.
The award recognises our 100% service rating over 2014 and into this year, based on our honest and committed customer service. In Feefo's own words:
"The ratings and reviews collated by Feefo are verified via sales data, which ensures that only those customers that have genuinely completed a transaction with a business are invited to provide feedback. This makes the annual Trusted Merchant accreditation highly desirable and well respected, as it is based upon the views of customers and not industry judges."
When customers provide their feedback, we read it, learn from it and take action if anything needs to be resolved. But we don't rest on our laurels if the feedback is good: when customers praise the design of our site, the helpfulness of our product information and the friendly welcome they receive if they give us a call, it simply spurs us on to keep developing our communication and interaction with customers.
So if you have sent us a review, we send our heartfelt thanks! And if you receive a feedback request, please take a moment to let us know your views as they are always valuable. To see our reviews, go to our Feefo page or click on our Feefo button on the Homepage.