Blogopolis – Jane Pollard
Binopolis wins prestigious Feefo award recognising 10 years of exceptional service
We’ve got some exciting news to share – we’ve won the first ever 10 Years of Excellence Award as part of the Feefo Trusted Service Awards 2024! This coveted award is given only to companies that deliver time and time again for their customers and place them at the heart of what they do – for 10 years in a row. It’s the first Trusted Service Award of this kind and it’s based solely on the reviews and ratings that Binopolis has achieved, so it’s a true testament to our customer service standards. From the outset of creating Binopolis in 2014, we made a commitment to treat our customers as we would want to be treated ourselves. The award recognises our sustained efforts in consistently good service, helpful customer interaction, effectiveness at dealing with any problems and genuine engagement with customers over the past decade. We couldn’t have done it without you, our customers, so we’d like to thank everyone who has shared your feedback and ratings with Feefo. We continue to be committed to listening to, understanding and responding to your feedback, and delivering the highest quality of service. Our Feefo Award comes at a time of TV reports about the increase in fake customer reviews which can be paid for. The important difference with our review system is that our feedback is genuine, because only customers who have bought their bin from us are asked if they would like to leave a review. A Competition and Markets Authority report exposed the 'trade' in fake reviews and this has helped businesses like us which treat their customers with honesty and respect. Feefo itself issued a statement: “Binopolis uses Feefo – the Global Feedback Engine, to generate customer feedback. Feefo is a closed invitation only platform, thus guaranteeing every single review they receive is matched to a genuine customer who has transacted with them.' We value our Feefo reviews not just because they let us know when we're doing things right, but also because they highlight areas which we can improve for customers. Through our genuine customer feedback, we've made changes to our delivery systems, continually updated our already detailed product information and added new products, based on what customers have told us. So we're very happy to continue hearing your genuine feedback and comments. The only thing we do ask is to get in touch with us directly and straight away if you want to find out about a delivery or if a product is not what you were expecting. This is the quickest way to start the process of putting things right. You may have needed to use a review to prompt action with other businesses because there is no easily available customer services contact. At Binopolis, we value talking to our customers and are always ready to answer questions, offer advice and sort things out when they're not perfect. Of course the Feefo reviews ask customers about their products as well as the service they’ve received. Because we only choose top quality products and set out as much information as we can to help customers choose the right product, our Product reviews are also excellent, with an overall Feefo rating of 4.9 out of 5. Examples of some of our products with Top reviews are The Vauth-Sagel ES-Pro 3-Compartment 85L Recycler - Lava Grey: 600mm Door, which has consistently received a 5 star rating with comments including “Quality German engineering which works beautifully”, “Outstanding quality of material and workmanship” and “Very satisfied as product was exactly what I required”. The Vauth-Sagel ES-Pro 2-Compartment 88L Recycler - Lava Grey: 600mm Door - 476mm Deep: also receives 5 out of 5 stars with customers setting out exactly why they’re happy with their product: “Great bin, really good quality and offers a capacity that is hard to find in freestanding units. I bought a dual 44 litre (88 litre capacity in total bin)., Really happy with the purchase and the fitting template was excellent”, and “Exactly as described by Binopolis”. With over 1,900 Five Star reviews including some which expand on the service which customers have received: “Jane was super in taking me through the various options and what would fit the best. She was very knowledgeable and she spent the time for the best solution. And, the product was delivered next day”. And some reviews really sum up why customers buy from us “Easy to navigate website with all the information needed to make the correct choice. Super fast delivery, very well packaged. Superb, great quality item”. That’s Binopolis in a nutshell.