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FAQs
Find answers to our most frequently asked questions.
Product FAQs
What are the different types of bins offered?
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Binopolis offers in-cupboard bins (for pull-out or hinged cabinets) and freestanding bins, often with multi-compartment options for waste separation.
Are there eco-friendly bin options?
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Some models are made from recycled materials (e.g., Brabantia Bo Touch), and there are options that help reduce waste management frequency
How large are the compartments?
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Compartment sizes can vary from 14L to 55L, with larger bins offering up to 80L split into multiple sections
Why should I choose a multi-compartment bin?
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These bins make waste and recycling separation easier, especially with 2-4 compartments. This feature is highly useful given that different councils have varied recycling requirements
Can I fit a bin into any cabinet?
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Bin sizes are tailored to standard cabinet widths (e.g., 300mm, 400mm, 600mm) but custom measurements can be accommodated. It’s critical to check both the internal and external dimensions
How do I install an in-cupboard bin?
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Bins for cabinets with pull-out doors come with soft-close runners and installation templates. Installation involves measuring the internal width, height, and depth of your cabinet, and ensuring the runners are level
What sizes are available?
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Bin capacities range from 14L to 108L, depending on the cabinet size, with popular models around 80-90L. Freestanding bins typically offer 30L per compartment
Ordering and Paying
I haven’t received an order confirmation email?
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Order confirmation e-mails are always sent but be know not always received. If you are unsure whether your order has come through, please feel free to check with us before placing again.
How to obtain a VAT invoice for Trade suppliers?
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VAT invoices are automatically e-mailed upon despatch of the goods to the e-mail address used to placed the order. If you do require a copy invoice please e-mail us sales@binopolis.com
Can I change an order after I’ve made one?
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Orders are processed and despatched extremely quickly, sometimes in a matter of minutes. Please do contact us sales@binopolis.com and we will always try our best to help you.
How does placing a Backorder work?
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When an item is out of stock, it is possible place a pre order to be despatched on the date shown. This date can sometimes change but we will always update you on this.
Is it safe to order online?
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The security of your Personal Data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security
Delivery
Tell me about the Delivery times and charges?
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How will I know when my order has been despatched?
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You will receive an e-mail when the goods are despatched with the carrier tracking no.
Can I track my delivery?
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You will receive an e-mail when the goods are despatched with the carrier tracking no.
Can I choose a specific delivery day?
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Please get in touch with us prior to placing an order to discuss the possibility of selecting a specific delivery day sales@binopolis.com If the goods have already been despatched please use carrier tracking, this service may be available.
I’ve received the wrong product?
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Please contact us immediately with details of the incorrect product received, this will be investigated and correct replacements sent sales@binopolis.com
Can't find an answer?
Contact our customer support through the contact page and our team will get back to you as soon as possible.