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Privacy & Cookies Policies

Our Privacy Policy

When you order from us or make an enquiry, we will need your name, address, e-mail address, phone number and other similar information to enable us to process your request, notify you of acceptance of orders and deliver the goods ordered.

We will pass information necessary to deliver your order to our suppliers and/or couriers or other agents to enable them to process the delivery of your order.

To keep you up to date with the latest developments and offers, we would like to retain your email address to advise you of new products, special offers or changes to our site. If you would like to receive this information, please indicate your preference when placing your order.

You may "unsubscribe" at any time - just send an email to:  Please ensure that you notify us of your preference for each e-mail address that you may have given to us.

Data collected by this site is used to:

  • Take and fulfil customer orders
  • Disclose necessary information to third-parties for delivery purposes
  • Gain feedback on our services and products
  • Administer and enhance the site and service

As part of our process to continually improve our customer service and the products we sell we share your name, email address and the products you purchased from us with a performance assessment business named Feefo.  Following delivery they will send you an email on our behalf asking you to complete a review to provide us with feedback on your shopping experience.

We are committed to protecting your privacy and we comply with the Data Protection Law 2018 applicable to business in the UK.

We do not disclose our customer's personal information to unconnected third parties.

We do not send unsolicited e-mail's to our customers or potential customers.

We only use the information we collect about you to process orders and to provide a more personalised shopping experience.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • if you wish to receive our occasional newsletters then please indicate this during the order process otherwise you wil not receive them
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information
  • If you have craeted an account you may see the information we hold on you by accessing this and change/update/delete it as necessary
  • If you have created an account and wish this to be deleted please email us at:

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

You may request details of personal information which we hold about you under the GDPR regulations. If you would like a copy of the information held on you please email us this request using our Contact Us page. For reference we only hold your name, account/delivery addresses, phone number and email address that you have provided us with.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

We continually monitor web statistics including site usage and search engine patterns to help us develop the design and layout of our web site.  This in no way affects our customer's privacy.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Our Cookies Policy

What are cookies?

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

To make full use of the online shopping and personalised features of binopolis, your computer, tablet or mobile phone needs to accept cookies, so that we can provide you with certain personalised features of our website by using them.

Our cookies do not store sensitive information such as your name, address or payment details.  Cookies hold the 'key' that, once you're signed in, is associated with this information. If you would prefer to restrict, block or delete cookies from binopolis, or any other website, you can use your browser to do so although this may diminish the features you can utilise. Every browser is different, but by checking the 'Help' menu of your particular browser (or the handset manual of your mobile phone) to learn how to change your cookie preferences.

How we use them?

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better user experience, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information provided

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name

Cookie Description


Stores randomly generated key used to prevent forged requests.


Your session ID on the server.


Allows guests to view and edit their orders.


A link to information about your cart and viewing history, if you have asked for this.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the browser to make pages load faster.


Facilitates caching of content on the server to make pages load faster.


Facilitates translation of content to other languages.


Facilitates translation of content to other languages.