Covid-19 Update - BUSINESS AS USUAL
Binopolis is operating as usual and we are taking and processing orders with next working day delivery in the UK for most products.
The vast majority of our products are in stock and available for delivery.
The majority of orders are being despatched and delivered within the usual delivery times given for each product. As always we work hard to deliver your order as quickly as possible but please note our warehouse and delivery teams are impacted by the constraints of working within safe business practices due to the Coronavirus. Should you experience a delay to your delivery please accept our apologies and let us know if we can help.
VAUTH-SAGEL In-cupboard: Most Vauth-Sagel orders are on being despatched on our 'next day' service. A limited number of products are experiencing delay due to short or delayed deliveries into us. If we are awaiting stock of an item you can 'Pre-Order' the product and we will despatch it as close as possible to the date indicated that stock will be available, however this is subject to change and products may arrive earlier or later than we expect. If your timing is critical please call before ordering.
Our couriers are working hard to maintain deliveries and may use non-contact options to record your delivery to maintain distancing requirements.
We make your delivery as fast and flexible as we can, with FREE DELIVERY on UK mainland orders over £45. On orders under £45 there is a delivery charge of £4.99.
We despatch orders as quickly as possible and we aim to deliver most orders NEXT DAY on the following weekday, as long as we receive your order before the time given in the DELIVERY section in the Product Specification.
'Next Day' delivery orders placed during the daytime on Friday will be despatched for delivery on Monday and orders placed after our cut off times on Friday and over the weekend will be despatched on Monday with 'Next Day' orders being delivered on Tuesday.
Items not available for next day delivery are usually delivered in 2-5 working days.
If it’s not convenient to use your Billing Address (normally your home address) for delivery then we are happy to deliver to a friend, neighbour or business address - just add this as your 'DeliveryAddress' on the first page of the checkout when you place your order. For trade customers we can deliver to site.
When we’ve despatched your order we will email you with the details and an expected delivery date.
Deliveries for Wesco In-cupboard products are handled by TNT & FedEx and those for Hailo, Ninka and Vauth-Sagel products are handled by DX Freight / TNT dependent on the product(s) ordered. All couriers operate a next weekday service with deliveries made between 8 am and 6 pm. Don't forget that if you can't be available to receive your order, you can ask us to have your bin delivered on any weekday if that's more convenient for you - please contact us before placing your order. There are also options with these couriers to request early morning or before noon deliveries, for an additional charge, so if your delivery is urgent please call us for a quotation.
Deliveries for Simplehuman, Joseph Joseph, Wesco free-standing bins and EKO products are handled by DPD which normally means you’ll be given a tracked 1 hour time slot, and 'in-flight' options to change the delivery to another weekday of your choice, to the weekend or to a neighbour. You can also designate a safe place to leave the package in, but please only do this if the place really is safe as this is at your own risk!
Deliveries for Brabantia products are handled by Yodel and typically take 2-4 working days. You'll receive a tracking email from Yodel which will lead to your delivery day.
When your order is delivered it will need to be signed for as proof of receipt, (unless you've agreed a safe place with DPD which will be recorded). If you do miss the delivery, a card should be dropped through your door giving options for re-delivery. Normally if there is no-one to accept the delivery on the first attempt they will try to do so again the following working day.
Delivery Before 10.30 or 12.00
Wesco In-cupboard, Hailo, Vauth-Sagel and Ninka products can also normally be scheduled for a before noon delivery - normally at a cost of £25. Please call for details
Saturday and Sunday Deliveries
Wesco In-cupboard, Hailo and Vauth-Sagel products can be delivered on Saturday, for £35.00 (the cost to us we're afraid!). To organise this, please give us a call on 023 8097 0230. These products can be ordered up until 4.00pm on a Friday.
Need your delivery on a specific day? No problem!
Our 'next day' delivery service is one of the best in the business, but you don't have to take advantage of it!
You can specify delivery on any weekday for no extra charge, either by calling us before you order, or by using your order tracking details to arrange your preferred delivery day with the courier.
Northern Ireland, Scottish Islands, Isle of Man, Jersey, Guernsey and the Scilly Isles:
We are happy to deliver to any of the above locations but regret that we have to charge £15 to cover the additional expenses and insurance required to deliver to non-mainland and remoter locations: this is less than the cost we are charged by the couriers so we have tried to keep the cost accesible to customers. The £15 delivery charge applies to the locations (see postcodes) listed below:
Please note that delivery to these locations may take 1-2 days longer than our normal delivery timings.
BT (Northern Ireland)
IM1-99 (Isle of Man)
HS1-9 (Western Isles)
KA27-28 (Isle of Arran)
PA41-49 (Isles of Gigha & Islay)
PA60-79 (Isles of Jura, Colonsay, Mull, Iona, Tiree, Coll)
PH42-44 (Isles of Eigg, Rum, Canna)
TR21-25 (Scilly Isles)
Eire / Republic of Ireland
3-5 Day Service at a cost of £20.00
European Delivery & Rest of The World
We regret we unable to deliver to countires outside the Bristish Isles and Ireland.
We are, however, happy to ship to a UK-based shipping business for onward transportation arranged by customers themselves to mainland Europe and elsewhere in the world.
Products ordered at the same time may be shipped separately.
Although our couriers nearly always achieve a delivery specified as Next Day, we can’t guarantee that an order will arrive when specified, as very occasionally there can be a delay that’s out of our control. We will always keep you informed if we’re made aware of any delays, and we will do our very best to ensure that the delivery is made as quickly as possible.
DPD deliveries may show an option to collect your order from a local Pick-up shop, but please note that the shop itself may have restrictions on the size of package that it will receive. If you'd like to use this service, it's advisable to check with the receiving store that they can receive your delivery
Delivery times during public holiday periods (Christmas, New Year, Easter, etc.) may be extended beyond our normal timeframe.
Inspect your Goods on Delivery:
Please check your order within 24 hours of delivery to verify that you have the complete order and no damage has been incurred to the product in transit.
If you do not intend to use or fit your bin directly following receipt, please store it carefully as we cannot be held liable for damage incurred or missing components after receipt. Please retain all packaging, including the outer carton until you come to use or install the product.
Neither Binopolis nor our nominated carriers will be under any liability for any delay or failure to deliver your order within the estimated time frame.