chevron_left chevron_right
Stainless Steel waste bin with black lid on a white background
EKO Essential 2-Compartment Pedal Bin: 40L: Stainless Steel

We have answers!

Questions?

Can?t find the answer you?re looking for? Visit our FAQs or chat with our friendly team

The Binopolis difference

Award winning customer care:

When you choose our services, you can expect expert help and advice every step of the way. We pride ourselves on providing Feefo Platinum award-winning customer service, a distinction we have maintained for eight consecutive years. Our commitment to excellence is reflected in our impressive Feefo rating of 4.9 out of 5. Rest assured that even after your purchase, we offer reliable post-purchase support and care.

Only the best products:

We hold the highest regard for quality and design, ensuring that we bring you only the best products. Our collection comprises Europe's leading brands, each known for their superior craftsmanship, design and innovation. Additionally, our products come with extensive manufacturer warranties, a testament to the quality commitments of our manufacturers, and giving you peace of mind. We take climate considerations seriously, aiming to select products that are manufactured in an environmentally conscious manner with have post-life considerations.

Effective service:

Our goal is to provide fast and efficient service from the moment you place your order. We partner with leading couriers to ensure prompt delivery, and most deliveries have comprehensive tracking updates, so you're always informed about the status of your delivery. To make installation a breeze, in-cupboard products come with fitting templates, or we provide you clear fitting notes. When it comes to payments, we prioritise security and offer a fast and user-friendly checkout process.

Do not hesitate to reach out to our friendly customer service team if you have any queries about our products or service.

Hear from our customers

Product Reviews

We are proud to provide industry leading service and expertise, and love to hear from our customers. You can also find us on Trustpilot (link opens in new tab/window) and Google Reviews (link opens in new tab/window).

  • 5 stars: 0 (0%)
  • 4 stars: 0 (0%)
  • 3 stars: 1 (100%)
  • 2 stars: 0 (0%)
  • 1 star: 0 (0%)
B
Bob W.

The bin is 5 * - an excellent product
The service from Binopolis was 5* - again excellent
BUT
as usual with online retailers the product and the company were badly let down by the delivery company - DPD Local - they get minus 7 stars reducing the score to a net 3. Why?
a) They did not update the delivery system. Binopolis offered 'next working day' delivery - this would be Tuesday. Late Tuesday pm their website was saying that they had been notified but had not yet received the goods. I emailed Binopolis and within a hour the site had been updated.b) It was further updated overnight - Tuesday/Weds and we were given a delivery slot which DPD said COULD NOT be changed
c) We have doorbells fitted throughout the house - my wife has impaired mobility - we heard the doorbell but before I could stand the delivery person hammered on the door so hard it shook. It is well fitting but he hit it so hard the bells on the inside rattled.
d) I went to the door and he fhe had put the parcel on the step. We have a half-door and he fiddled with his phone camera and took my picture. I am in my 70s and he did not offer to help by lifting the box (My wife could simply not have managed it).
e) He then ran off with a 'Have a nice day'
f) I haven't got a good word for him, but Dr John Cooper Clarke has ....
Why online retailers persist in the fiction of 'free delivery' - delivery is NOT free - and continue to use these cut-throat race to the bottom companies puzzles me. We try to only use companies which use reputable delivery systems and would be willing to pay the FEC of delivery.
As it is ... will we buy from Binopolis again? It is very doubtful - sorry - they will have to pay for their decision to use a poor delivery method